At Colour of Imagine by Eva Kramer Artstudio, we are committed to providing exceptional service to our customers, not only in the United Kingdom but also worldwide. This includes our shipping policy, which guarantees a smooth and hassle-free delivery of your order. Whether you are located in the UK or anywhere else around the globe, we aim to provide a convenient and reliable shipping experience.

​

Shipping Policy in the United Kingdom

We understand the importance of timely delivery when it comes to your purchases. That is why we offer free shipping on all orders within the United Kingdom. No matter the size or value of your order, you can enjoy the convenience of having your artwork delivered right to your doorstep, without any additional costs. With our efficient shipping partners, we strive to ensure that your order reaches you in perfect condition, within a reasonable timeframe.

​

Shipping Policy Worldwide

Our commitment to customer satisfaction extends beyond the borders of the UK. We are delighted to offer free worldwide shipping on all orders as well. Whether you are in the United States, Australia, or anywhere else around the globe, you can take advantage of this benefit. We aim to make the world a more colorful place by delivering our artwork to customers worldwide, without any hidden fees or surprises. We work with reputable international shipping partners to ensure that your order is efficiently handled and safely delivered.

​

Delivery Timeframe

While we strive to process and dispatch your order as quickly as possible, please note that delivery timeframes may vary. In the UK, you can typically expect to receive your order within 3-5 business days after dispatch. For international orders, delivery times may vary based on the destination country and customs processes.

​

Tracking and Updates

We understand the importance of staying informed about the delivery of your order. Therefore, we provide tracking information for all orders shipped within the UK and internationally. Once your order has been dispatched, you will receive a confirmation email containing the tracking details. You can easily track your package online and stay updated on its progress until it reaches your doorstep.

​

At Colour of Imagine by Eva Kramer Artstudio, we are dedicated to ensuring your complete satisfaction. Our free shipping policy in the UK and worldwide is our way of enhancing your shopping experience. Shop with confidence, knowing that your order will be delivered swiftly and without any additional costs.

Thank you for choosing Colour of Imagine by Eva Kramer Artstudio for all your artistic desires. We look forward to bringing a splash of color and inspiration to your life.

 

​

RETURNS

Our returns policy after received your purchased, you have 14 days return your purchased, if you nit satisfy whit it. If 14 days have passed by since your purchase or you are not in the EU, then unfortunately we cannot automatically offer you a refund or exchange - if this is the case please contact us by email info@evakramerartstudio.com or colourofimagine@gmail.comso we can consider your request.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following types of goods are exempt from being returned or refunded:

• Custom, bespoke or made-to-order items

• Items acquired by us for you in specific response to a request where those items are not normally available

• Sale items. Only regular priced items may be returned or refunded.

To complete your return, we may require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

• Where there is obvious signs of use

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 14 days after your purchase

​

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your payment card or original method of payment, usually within ten days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

• First check your bank account again.

• Then contact your payment card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at info@evakramerartstudio.com or colourofimagine@gmail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged and a suitable replacement is available. Due to the nature of goods sold in our store, an identical match is rarely available. If you wish to exchange it for the same item, send us an email at info@evakramerartstudio.com and do not return it unless we instruct you to do so.

Shipping

Once we have agreed to accept your returned item, please send it to: Eva Kramer Fine Art, 136 Clarendon Road. Queens Elisabet Garden,Portsmouth  PO4 )SF United Kingdom

You will be responsible for paying for the shipping costs for the original delivery and the return of your item. Shipping costs are non-refundable. Your will be responsible for insuring your item during return shipping. If you receive a refund, the cost of the original and return shipping and insurance (as applicable) will be deducted from your refund.